Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, with original packaging and proof of purchase.

To start a return, please contact us at charlene.wu@starsea-group.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and provide a solution.

Non-Returnable Items

The following items cannot be returned:

• Opened or used products

• Personal care and beauty products that have been opened

• Customized or personalized products

• Perishable goods

• Sale items

• Gift cards

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at charlene.wu@starsea-group.com.